March 2009

More hospitals using web video

We all know now that one of the great things about the Web is its ability to present content in a variety of rich media, particularly video. That’s the sort of content consumers want and interact with. Nothing new there, right?
 
I work primarily with marketing directors at hospitals, most of whom would admit to being a little slow in getting video and other rich media presentations onto their websites. There are a lot of reasons for that, including perennially restricted budgets, questions of liability, and other kinds of unique legal restrictions. But this seems to be changing, and there are good examples of hospitals using video on their websites to attract consumer attention and interest.

In a new initiative, John Muir Health, a Northern California system, is putting short introduction videos of physicians on its website. When the project is finished, consumers visiting John Muir’s site to find a physician will be able to read a doctor’s biography and see him/her on video. Click here to see samples of what they are doing. I like that these videos are fairly inexpensive to make, they can be tightly scripted, and they give consumers looking for physician referrals a really nice insight into the doctor’s personality and demeanor.

Sutter Health has done a lot of videos of patient stories. I think they’re done really well and you can see them here. These are well told, inspiring, hopeful stories, and they’re a great example of how a hospital can present engaging video.

I think the prevalence of videos on hospital websites is on the rise because consumers benefit from them. It’s important for hospital marketers to understand that these videos don’t have to be expensively produced to be interesting and useful. DCP is currently partnering with some experts to produce our own video solutions for clients. Stay tuned for the details. 

Are You Making the Most of Your Content?

If you are creating valuable content for your print newsletter or magazine, you should leverage that investment and extend your reach by making your content easily accessible online. Here are four cost-effective solutions from DCP.

A PDF version of your print newsletter. This is the simplest and cheapest (free) solution but also the least user-friendly. Click here to see an example.

An HTML version of your print newsletter (hosted by DCP). The ePub product from DCP allows readers to easily navigate through your newsletter. Click here to see an example.

An animated PDF version of your print newsletter (hosted by DCP). This NXTpub product offers all the rich features of an interactive online magazine. Click here to see an example.

An online magazine website (hosted by DCP). This product houses all issues of your HTML newsletter plus web exclusive content with an easy-to-use Content Management System (CMS). Click here to see an example.

Call or email us at 925-943-1111 or info@dcpmail.com to find out more about any of these products.

Email Newsletter Report Card—How do you stack up?

It’s always exciting to track the statistics after an email newsletter goes out. How many people opened it? Who opened it? How many times did they click on links? Which links? It’s easy to follow trends in your own email broadcasts but how do you know how your email program ranks compared to others?

A recent DemandGen Report article, New DMA Response Rate Study Shows Email Still Strong For Conversion Rates, provides some answers.

Too much of a good thing?

While I realize that it's never prudent to mix business and politics, I'm going to go out on a limb and admit that I voted for Obama for President.  Certainly not a huge surprise to those who know me.  But what does this fact have to do with the world of communicating brand value?

The reason for my admission is to raise a question about the Obama Administration's use of email post-election to rally Americans to support its policies and programs.

While I'm pleased to have a President who understands the role of technology in communication (remember the controversy about his continued use of a Blackberry?) and one who understands the value and importance of communicating with his "market" on an ongoing basis, I have found myself suffering from Obama email fatigue and wonder how many others are starting to feel the same way.

Celebrity news—and the future of journalism?

On Thursday, March 12, The San Francisco Chronicle published a front-page article about Harvey Levin, the founder of celebrity news website and TV show TMZ, who recently gave a talk at UC Berkeley’s journalism school.

Why the front-page treatment? Because TMZ, which is known for covering tabloid sensations (Anna Nicole Smith, Rihanna, Britney, et. al.), does not appear to have anything in common with the kind of probing journalism taught at Berkeley’s esteemed J School. Or does it?

Or, more to the point, should it?

As journalism undergoes a seismic self-reinvention, with newspapers shrinking and the blogosphere becoming many people’s primary news source, it’s clearly time to rethink the old models. As the Chronicle’s Heidi Benson reported, Levin issued dire warnings in his talk: “Local news is dying, newspapers are dying,” he said. “I’m here because what we do is the same. I’m not saying you want to cover Britney Spears, because I’m sure you don’t. But you will need to convey information and engage the public in such a way that it will make it a business for you.”

Of course, that’s the age-old challenge: How to keep people engaged, but still deliver important information. And Levin’s Berkeley lecture raises interesting questions. Can entertainment journalism be a viable way to communicate significant stories? Certainly, it seems to work when celebrities lend their names to important causes—Bono and poverty in Africa, Brad Pitt and rebuilding New Orleans. But these cases are more often the exception than the rule.

Ultimately, what we can take away from Levin’s argument is that we need to keep finding creative ways to maintain reader engagement—and if a celebrity angle spikes reader interest, well, why not?

Write Like You Speak, And Make Sure You Speak Well

I’m not in sales but I was drawn to this article that appeared in my email inbox because the headline grabbed my attention--“12 Biggest Sales Presentation Mistakes Salespeople Make and How to Avoid Them”. As I read it, I realized that these valuable tips were not just relevant for sales people but for marketers, as well. Since an effective marketing communication emulates a face-to-face client presentation, the same rules apply.

Whether we’re presenting to a client in person or communicating in print or online, we’re not going to reach them if we make the mistakes outlined in this article by Patricia Fripp, executive speech and sales presentation coach. She talks about the necessity for clear structure, third-party endorsements, and developing an emotional connection. I found her explanation of the importance of telling memorable stories particularly insightful.

Fripp says, “People rarely remember your exact words. Instead, they remember the mental images your words inspire. Support your key points with vivid, relevant stories. Help them "make the movie" in their minds by using memorable characters, exciting situations, intriguing dialogue, suspense, and humor. Telling stories of satisfied clients and painting a picture of how this client’s condition will be improved with your product or service are appropriate.”

This article came to me from Go-To-Market Strategies, a resource center for sales and marketing professionals.

Marketing to Generations

Healthcare marketers, and hospital marketers in particular, are learning that generational considerations need to factor into any service line or brand campaign. Just what are the important generational differences that affect how consumers choose new doctors, specialty medical services, and health plans?

A useful new study by Thomson Reuters has just been released, Matching the Market: Using Generational Segments to Attract and Retain Consumers and it looks at how adults of different generations use healthcare, make choices, and respond to marketing. Any hospital marketer planning direct mail, advertising, or online campaigns intended to drive physician referrals or service inquiries needs to think about how generational expectations will shape the message. Thomson Reuters’ study is a good beginning.

Take a look at this Research Brief and consider the findings in your next targeted marketing campaign. Since this brief is in the “Members Only” area of Thomson Reuters’ website, you’ll first need to sign up but it only takes one minute and it’s free.

How to Make Money from Your Blog

I was amused and inspired by a recent blog entry I read, “5 Ways Your Blog Can Make Money”. Ian Lurie does a great job of summarizing his experiences with some serious, and some not-so-serious, techniques for making money from blogs. His first four approaches are mostly amusing. But when he gets to his fifth and final suggestion, Lurie gets real and states, “A 100% guaranteed route to success, if you’re willing to put in the effort, is to use your blog to build your business.” He then estimates how much new business has resulted from his blog. That’s when I got inspired.